Hear Customer Interviews on a Weekly Podcast

The new way to listen to your customers

We invite customers

We pre-screen and invite your customers to an interview

We interview them

We interview them to hear about their journey & experiences

(or we help you interview them)

We send you episodes

We publish the interviews on a private podcast every week

Your own Customer.fm episodes will:

  • Feature an interview with one of your customers

  • Ask questions customized around your interests

  • Be 15-30 minutes (able to fit within a commute)

  • Include a summary, time stamps & transcripts

  • Be emailed to selected employees each week

  • Never be public (these are private podcasts)

Hi! I'm Matt Foley, Founder of Customer.fm

I've spent the past 20+ years helping companies of all sizes gather and listen to the "voice of the customer."One day I was driving to work listening to an interview-style business podcast when I had an "aha" moment..."Why not do customer interviews on a weekly podcast?"In hindsight, the idea for Customer.fm seems so obvious:

  • Podcasts are an engaging and entertaining way to tell a customer's story and journey.

  • They're convenient to listen to anytime & anywhere, so employees can hear an episode while doing other tasks.

  • Hearing a new episode every week helps build a habit of listening to customers & being more customer-centric.

After making demo episodes and getting very enthusiastic reactions from colleagues & clients, Customer.fm was born.If you'd like to learn how Customer.fm could work for you, click the button below and book time to meet with me...

Book a Call With Matt

We'll discuss how Customer.fm would work for you.